All bullbird products are engineered to withstand a lifetime of travel. We devote countless hours of research and development to our engineering, and implement industry leading quality controls to make sure that no matter how many hours you spend wheels up, that our products will be there for the journey.
Because of our commitment to making quality equipment, we will gladly refund or replace your purchase forever should it ever suffer from any workmanship issues. See details below.
To learn more about our return policy, or to initiate a return, please visit our Shipping & Returns Page.
THE BULLBIRD LIFETIME WARRANTY
Bullbird warrants this product against defects in materials and/or workmanship under normal use for an unlimited time (“Warranty Period”). If a defect arises and a valid claim is received within the warranty period, at its options, bullbird will either 1. Repair the defect at no charge, using new or refurbished replacement parts, or 2. Replace the product with a new product that is at least functionally equivalent to the original product. A replacement product or part, including a user-installable part installed in accordance with instructions provided by bullbird, assumes the remaining warranty of the original product. When a product or part is exchanged, and replacement item/s becomes your property and the replaced item/s becomes
bullbird, LLC’s property. When a credit is given, the original product must be returned to bullbird, LLC and becomes property of bullbird, LLC.
Obtaining service: To obtain a warranty service, email bullbird Customer Service at firstname.lastname@example.org. Please be prepared to describe the product that needs service, and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement per our instructions.
Limits and Exclusions: Coverage under this Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands. The Warranty applies only to products manufactured for or by BullRest that can be identified by the “bullbird” trademark, trade name, or logo affixed to them or their packaging. The Warranty does not apply to any non-bullbird products. This warranty does not apply to: a) damage caused by failure to follow instructions relating to the product’s use or the installation of components; b) damage caused by accident, abuse, misuse, fire, floods, earthquake, or other external causes; c) damage caused by service performed by anyone who is not a representative of bullbird; d) accessories used in conjunction with a covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be periodically replaced by the purchased during the normal life of the product including without limitation, batteries or light bulbs; g) any product sold “as is” including, without limitation, floor demonstration models and refurbished items; or h) a product that is used commercially or for a commercial purpose. All refunds shall be at the ultimate discretion of bullbird LLC, and any return request that appears to be a result of unusual wear and tear will not be granted.
BULLBIRD SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OUR PRODUCTS, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, BULLBIRD DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF BULLREST CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
“bullbird”, the bullbird “Bull and plane” logo and “bullbird. Engineered Travel Gear” are registered trademarks of bullbird LLC. The “bullbird” wordmark and logo are properties of bullbird LLC and may not be reproduced under any circumstances without explicit written consent. All bullbird technologies, patents and trademarks will be vigorously enforced and protected by the full extent of the law.