Shipping & Returns
Bullbird offers free 2 to 3 day U.S. shipping for all lower 48 states in the United States! For all other states and territories in the US as well as other countries, we offer cost rate pricing on standard postal and express courier shipping. Users have the ability to determine their shipping method of choice at checkout. All orders are shipped using UPS. We provide tracking on all shipped orders.
Shipping times are based on averages and thus your order may fall outside these expected delivery estimates. Countries outside the US may experience longer delivery times. All orders ship from our global warehouses in Nevada and Georgia USA.
Order placed before 3PM Eastern Time during business days will go out same day, all other orders will go out the next business day. Keep in mind we only ship and deliver on business days (aka weekdays that aren't federal holidays).
Please note that paying for a faster shipping option does not mean our shipping team can expedite fulfillment of your order. Fulfillment times will vary based on the number of orders in our order queue. Please be aware of this when you are purchasing for an upcoming flight that is less than 5 business days away.
For international orders, import duties or other local goods and services taxes may apply to orders outside the USA. Please check your local guides for reference as some countries may require payment of duties such as VAT in order to collect your order.
For any further questions, or for bulk order rates please email firstname.lastname@example.org
TRAVEL PILLOW RETURNS
If you just received your BR2 Travel Pillow and tried it out on your first flight, but did not find it comfortable, then please note that our product has a break-in period.
It's important that you take the time to work up to using it for longer periods of time. Like new footbeds for your feet, a standing desk, or lifting weights for the first time in years, your body needs time to adjust to new equipment.
The same deal goes for the BR2 Travel Pillow.
Bullbird stands by the performance and workmanship of our travel pillows.
Refunds will only be issued within 30 days of when you received the product once the original product, order receipt, and accompanying accessories are received at our return warehouse.
For any returns other than defects or workmanship issues, products must be returned in new condition in their original packaging. The tag for the pillow must still be attached or it will not qualify for a refund.
If your returned product meets the above guidelines, then you will be refunded the full amount paid minus any return shipping charges.
Please allow 7 days for funds to credit your payment account.
Please email email@example.com with your order number and reason for your refund. A return label will be sent to you.