In the first month I have owned this travel pillow I have flown at least 10 flights. I love the comfort, portability, and ease of use. My only issue is that my pillow has already broken. The plastic back broke along a rivet hole without any excessive use, I literally put it on then immediately stow it for travel. I’ll have to update this review after the warranty process because if it weren’t for this issue the product would get 5 stars.
Bullbird warranty service mailed a new travel pillow within hours of my request (probably sooner but I was flying and only got the email after I landed). Great service!
As an aside for those who think the pillow is comfortable at first but then over time not as comfortable definitely read the users guide as the shape of this pillow, like a chiropractic pillow (which it is designed after), takes time for the muscles in your neck to adjust to.